Return Policy

Last updated: June 8, 2024.

We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.

If you’re looking to return or exchange your order, we offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note: We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [contact@printoo.shop](mailto:contact@printoo.shop).

Do we offer refunds?

Because your purchase is custom printed exclusively for you, it will only qualify for replacement, return, or refund if:

  • The product itself is flawed,
  • The quality of the printing is poor, or
  • The final product is notably different from the product presented on the order screen.

If your purchase meets any of the above criteria, contact us within 30 business days, and we will process a replacement at absolutely no cost to you as soon as the issue is verified.

Please note that due to the nature of Print-On-Demand (POD) products, such as our printed T-shirts, the colors seen on your digital screens may not exactly match the colors of the final printed product. This discrepancy can be due to several factors:

  1. Screen Calibration: Different devices have varying screen settings, affecting color representation.
  2. Printing Process: The ink and fabric type can alter how colors appear when printed.
  3. Lighting Conditions: The environment in which you view the product can impact your perception of its colors.

These variations are normal and expected in the printing industry. We strive to provide the closest match possible, but slight differences are inevitable.

Pictures are required in most instances, so please do not discard the order or packaging until the review is completed.

Please include the following:

  • Your order number and the email address you registered on the shipping information.
  • Photo(s) of the affected item(s). Please include a photo of the whole item and any other photos that may help identify the issue, including photos for:
  • Apparel: the garment’s label and another with the full item clearly displayed. Include any size adjustments, as we cannot modify replacements once requested.
  • Posters: send us an image of the entire poster lying on a flat surface.
  • Phone cases: include pictures of both the case’s front and back.
  • Other items: a photo showing the whole product and any relevant closeups.
  • Any other relevant information.

If any of these apply, please contact us at [contact@printoo.shop](mailto:contact@printoo.shop) with photos of wrong/damaged items, and we’ll sort that out for you. Can I exchange an item for a different size/color? At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Notification for EU Consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for: 1. The supply of goods that are made to the consumer's specifications or are clearly personalized; 2. Sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons. This policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever. Please inform yourself about the parameters of the product you wish to purchase in the product description.

Return Process

To return an item, email us at contact@printoo.shop with your Order Number and return reason and our support team will be happy to assist you with the next steps.

Return shipping charges will be paid for by us.

Refunds

After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 14 days from the receipt of your item/s for your return to be processed.

Questions

For questions relating to our returns policy, please contact us at contact@printoo.shop